Troubleshoot Installation Errors - DevExpress Unified Component Installer
- 2 minutes to read
This topic lists common installation-related errors and explains how you can fix them.
#Installation Log
Open the installation log to review installation errors. Follow the steps below to access the log:
Click the Save Log button in the last installation step.
Open the installation folder and locate the DevExpressNETComponentsSetup24.2.log file.
The default log path: C:\Program Files\DevExpress 24.2\Components
#Access Denied Error
The installer displays errors and the installation log contains at least one of the following entries:
- CreateProcess failed - 5
- Extract failed: 5
- An exception occurred during the uninstallation of the NupkgRestore.Restorer installer
- Access to the path is denied
- Cannot create directory
#Solution
This error occurs when the installer cannot access installation folders. Follow the steps below to resolve the issue:
- Reboot your machine.
- Make sure that an antivirus or Windows Defender does not block the installer.
- Run the installer again.
Note
If the issue persists, configure the following settings:
- Check that you have the Write permission for installation folders. Default installation paths are:
C:\Program Files\
- for DevExpress componentsC:\Users\Public\Documents\
- for DevExpress demos
- If you use your corporate account, make sure its policies allow you to modify public folders.
#Toolbox Registration Error
The installer displays the Cannot register toolbox items error, and the log contains the following entry:
ToolBoxCreator.WinFormControlsCreator.get_EditorsDataSet()
#Solution
- Delete the C:\Users\USERNAME\AppData\Roaming\Microsoft\VisualStudio\17.0\DataBindingSetting\WinFormControls.xml file.
Run the installer in Repair mode:
To resolve other toolbox-related issues, please read the following topic: How to resolve issues with Toolbox items.
#Common Paths Error
The installer displays the 24.2 installer failed error, and the log contains a non-default path followed by the DemosDir variable:
DemosDir=C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DevExpress Demos 24.2\Components\
(instead of DemosDir=C:\Users\Public\Documents\DevExpress Demos 24.2
).
#Solution
Ensure that the public Documents folder has the default value in your system: C:\Users\Public\Documents
#Exception & Exit Error
If the installer fails and exits, follow the steps below:
- Run the Windows Event Viewer.
- Find and save error messages related to the installer.
Run the installer with the DEBUG parameter in Command Prompt:
DevExpressComponentsBundleSetup-24.2.3.exe /DEBUG
As a result, you create a log file in the current folder.
Create a ticket in our Support Center and attach errors from the Event Viewer (see step 1) and log file (see step 3).