Our customers lie at the heart of our business and we are fully committed to providing the very best software development tools, unmatched customer service and expert technical support so you can build the next great app in the shortest possible time. We look forward to working with you and will do whatever we can to make your experience with us a profitable one.
With an active (non-expired) DevExpress product subscription, you are entitled to receive technical support from a member of our support team. For more information on our support policy, please refer to your end-user license agreement or write to email@example.com.
Our Promise to Active DevExpress Subscribers
Our goal is to offer you and your team world class service. We want to help you overcome technical obstacles and deliver the best possible software solutions to your end-users when using DevExpress technologies.
We will respond to technical support inquiries in a timely, professional and conscientious manner.
Our tech support team is available Monday to Friday and strives to respond to all incoming support traffic within one business day. Please remember that for an effective response, we often require reproducible code/sample projects. Feel free to include a sample project that reproduces your issue with your support ticket.
We will strive to give you clear and concise answers.
We will offer you code samples whenever possible.
We will share our programming experience and technical knowledge whenever appropriate.
Limitations on DevExpress Support Services
Though we'd love to help everyone and answer every single question submitted to us, our services are limited and always restricted to DevExpress products and technologies.
We cannot write entire programs or develop custom solutions.
We cannot review entire software projects.
We cannot teach basic programming skills and describe standard software practices.
We cannot respond to support tickets that use abusive language.
To improve response time and make certain that your questions are answered accurately, we ask that you include a reproducible project/example with each technical support ticket.
If you have not found required information in DevExpress Licensing FAQ, use the following options to contact our Sales Department with questions related to licensing and any other non-technical issues.